The Humans vs AI in Customer Support: A Strategic Guide to Businesses is a guide outlining when to use humans or AI in customer support.
With the current fast-paced customer service environment, companies are always in a dilemma of whether to use the speed and efficiency of Artificial Intelligence (AI) or the empathy and problem-solving abilities of human operators. It is not an easy either/or decision; the most effective support systems are created when there is a synergistic combination of […]
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