The Humans vs AI in Customer Support: A Strategic Guide to Businesses is a guide outlining when to use humans or AI in customer support.

With the current fast-paced customer service environment, companies are always in a dilemma of whether to use the speed and efficiency of Artificial Intelligence (AI) or the empathy and problem-solving abilities of human operators. It is not an easy either/or decision; the most effective support systems are created when there is a synergistic combination of […]

Explore More

Top 25 Tasks To Give Your Virtual Assistant In 2026

Virtual assistants are now considered important partners of entrepreneurs, executives, and expanding businesses in 2026. The contemporary business world requires efficiency, speed, and flexibility, and one of the most intelligent solutions is to delegate usual tasks to a professional assistant. Aerosoft offers high-level virtual assistant solutions enabling companies to save on the number of workers, […]

Explore More

What Is BPO And Why Smart Businesses Are Outsourcing More In 2026 With Aerosoft

One of the most prominent strategies that is being embraced by modern businesses in 2026 is Business Process Outsourcing, or BPO, as it is popularly known. In simple terms, Business process outsourcing means outsourcing to another service company, such as Aerosoft, services of other business activities, be it the customer services, computer helpdesk, accounting, bookkeeping, […]

Explore More

What Is DevOps? A Complete Guide For Startups, Enterprises & Non-Tech Founders

DevOps refers to development and operations, which is meant to remove the formerly existing silos between teams. It is about teamwork, automation, integration, and continuous software delivery. DevOps allows fast and consistent deployments, whereas it can take weeks or months to publish new products. To startups, to enterprises, and even to non-technical founders, the concept […]

Explore More

Why The Majority Of ERP Systems Fail In 2026, And How Businesses Can Secure Themselves

The year 2026 is a turning point in enterprise technology, and despite the many companies still investing in ERP solutions, a great percentage of such systems are unable to achieve the promised outcomes. Such failures are not necessarily caused only by technical factors, and the causes of organizational, strategic, and implementation-related factors are usually not […]

Explore More